Privacy Policy
Last updated: 15 November 2025
FenceMates (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a quote request, or contact us.
By using our website, you agree to the terms outlined here.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information You Provide
When you submit a form, request a quote, or contact us, we may collect:
- First and last name
- Phone number
- Email address
- Suburb / address
- Fence details, including type, length, and requirements
- Any additional information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Device information
- Browser type and version
- Pages visited
- Clicks, scrolls, and on-page interactions
- Session duration
- Referring website
This data helps us improve website performance and user experience.
2. Use of Microsoft Clarity & Microsoft Advertising
We partner with Microsoft Clarity and Microsoft Advertising to better understand how users interact with our website.
These tools collect:
- Heatmaps
- Session replays
- Behavior metrics
- Click and scroll activity
- Time spent on each section
- Device and browser information
They use:
- First-party and third-party cookies
- Other tracking technologies
We use this data to:
- Improve website usability
- Understand user behavior
- Identify and fix issues
- Detect fraudulent or suspicious activity
- Optimise our advertising
- Measure campaign effectiveness
For more details on how Microsoft collects and uses data, please review the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
3. How We Use Your Information
We use the information we collect to:
- Provide quotes
- Contact you about your enquiry
- Answer your questions
- Improve our services and website
- Schedule calls or appointments
- Send transactional messages, such as appointment reminders and confirmations
- Send marketing messages, such as special offers and updates, only if you opt in
We never sell your information.
4. Marketing & Communication Consent
By submitting a form on our website, you may choose to receive transactional messages, such as:
- Quote confirmations
- Appointment reminders
- Service-related updates
You may also choose to receive marketing messages only if you explicitly opt in, such as:
- Promotions
- Seasonal offers
- Discounts
- Service updates
You may opt out of marketing messages at any time by replying STOP or contacting us directly.
5. Call Tracking & AI Assistants
We may use call tracking systems and AI agents, such as automated receptionists, to:
- Answer calls
- Return missed calls
- Confirm bookings
- Improve service quality
These systems may log call metadata, including time, duration, and caller number, for quality and training purposes.
6. Cookies & Tracking Technologies
Our website uses:
- Essential cookies
- Analytics cookies
- Advertising and remarketing cookies
- Heatmap/session analytics tools
- Conversion tracking
You can disable cookies through your browser, but parts of the website may not function properly.
7. Sharing Your Information
We may share your information only with:
- Service providers who help us deliver our services, such as hosting, analytics, and call tracking
- Advertising partners, including Microsoft Ads, Google Ads, and Meta
- Security and fraud-prevention services
We never sell your personal information.
8. Data Storage & Security
We store your information securely using industry-standard methods.
We take reasonable steps to protect your data against:
- Loss
- Misuse
- Unauthorised access
- Modification
- Disclosure
Only authorised personnel or service partners may access your information.
9. Access, Correction, or Removal of Your Information
Under Australian privacy principles, you may request:
- A copy of your information
- Correction of inaccurate information
- Removal of your data from our systems
Just contact us via the details below.
10. Links to External Sites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Please check this page periodically for updates.
12. Contact Us
If you have questions about this Privacy Policy or want to access or update your information, contact us:
FenceMates – Privacy Officer
Email: support@fencemates.com.au
Phone: 0450 685 008
Brisbane, QLD Australia