Terms of Use

Last updated: 15 November 2025

Welcome to the FenceMates website (“the Website”).

By accessing or using this Website, you agree to be bound by the following Terms of Use.

If you do not agree with any part of these terms, please do not use the Website.

These Terms apply to all visitors, users, and anyone who interacts with the Website.

1. General Information

FenceMates (“we”, “our”, “us”) provides fencing information, services, quote requests, and related content for homeowners in Brisbane and surrounding areas.

Any information on this Website is general in nature and does not constitute professional or legal advice.

2. Use of the Website

You agree to use this Website for lawful purposes only and not to:

• Engage in any activity that disrupts or damages the Website
• Attempt to gain unauthorised access to any part of the Website
• Use automated tools such as bots, scrapers, or crawlers without permission
• Upload malicious code, spam, or data intended to harm the Website

We may suspend or block access to the Website at our discretion if misuse occurs.

3. Quote Requests & Services

When you submit a quote request through our Website:

• You agree to provide accurate and truthful information
• A member of our team may contact you via phone, SMS, or email to discuss your request
• Quotes provided are estimates only until measurements, site conditions, and materials are confirmed
• Availability of services may vary depending on workload, location, and material supply

Submitting a quote request does not guarantee acceptance of a job.

4. No Guarantees or Warranties

While we aim to provide high-quality services, we do not guarantee that:

• The Website will always be available or error-free
• Quotes will remain available indefinitely
• Any images, examples, or project photos represent guaranteed outcomes

All fencing work is subject to onsite assessment and quote confirmation.

5. Prices, Promotions & Special Offers

Any promotions, discounts, or special offers, including seasonal offers such as free gate installation, are:

• Subject to eligibility
• Limited to certain time periods
• Not guaranteed to be available at all times
• Applied only when explicitly stated in writing or on an official quote

We reserve the right to change or withdraw any promotion at any time.

6. Intellectual Property

All content on this Website is protected by copyright, including:

• Logos
• Text
• Images
• Graphics
• Layout and design
• Branding elements

You may not reproduce, distribute, or modify any content without written permission.

7. Cookies, Analytics & Tracking

The Website uses cookies and tracking technologies to improve user experience and measure performance.

This includes:

• Microsoft Clarity
• Microsoft Advertising
• Google Analytics
• Conversion tracking tools
• Session replay and heatmap tools

More information is available in our Privacy Policy.

By using the Website, you consent to our use of these technologies.

8. Third-Party Links

Our Website may include links to third-party websites.

We are not responsible for:

• The content on those websites
• Their privacy practices
• Any actions you take on external sites

Use these links at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, FenceMates is not liable for:

• Any direct, indirect, incidental, or consequential damages
• Losses arising from use or inability to use the Website
• Errors or inaccuracies in the information provided
• Delays, interruptions, or security breaches

You use the Website at your own risk.

10. Indemnification

By using this Website, you agree to indemnify and hold FenceMates harmless against any claims, damages, losses, or expenses arising from:

• Your use or misuse of the Website
• Your violation of these Terms
• Your violation of any laws or rights of third parties

11. Changes to These Terms

We may update these Terms of Use at any time.

Continued use of the Website after changes means you accept the updated terms.

We encourage you to review them periodically.

12. Contact Us

For questions about these Terms of Use, contact us:

FenceMates – Support Team
Email: support@fencemates.com.au
Phone: 0450 685 008
Brisbane, QLD, Australia